SIMPLIFYING IVRs Brought to you by Messages On Hold 20 tips to take your IVR from drab to fab
IVR systems have a reputation for frustrating callers rather than helping them. If you don't want to make the same mistake follow these 20 simple rules. And keep reading if you have a VoIP, IP-enabled, Hosted-PBX or Auto-Attendant system - these tips apply to you too!
How many levels is right for your system? Is there such a thing as too many? What should you do when someone makes an "invalid entry"?
How do you script your prompts so they're easy to understand and follow? What does "writing for the ear" mean? Why is language so important?
Is one voice, two voices or several voices best? Who should you use to voice each prompt? What do callers listen for in a voice?