Frequently Asked Questions

A message is an audio recording, usually around 20 seconds in length, for you to use when your callers are put on hold, or even as a welcome greeting, menu prompt, after-hours recording or voicemail message.
An On Hold Production is the combination of multiple messages, mixed together, to make up your On Hold audio. Productions are usually made up of 6-14 messages that come to roughly 4 minutes in total. We recommend productions focus on a couple of topics at a time and are changed regularly to keep the phone audio fresh, your callers updated and your products/services promoted.
Most definitely! We'll replace your current on hold audio with our customised, professional script, recorded in our state-of-the-art onsite studios.
Yes, indeed you can. Get in contact with us and we'll chat about the marketing messages, promotions, and information you want to tell your waiting callers.
Unfortunately, we're unable to upload customised On Hold productions to a mobile or cell phone. Lucky for you, though, we can script, record and produce a professional voicemail message and upload that for you instead.
Your investment will depend on the types of callers you have, how you wish to use your messages, your phone system and the sort of messages you'd like. We offer packages to suit all sorts of customers. And if we need to customise a package to suit your individual requirements, we can do that too! Get in touch with us and we'll start by finding out more about you and your business.
First off, we'll provide you with a free demo to show your team what your messages could sound like. We'll connect you with your very own dedicated Creative Coordinator as your go-to person. Then we'll discuss the topics for your On Hold Production, IVRs, Auto Attendants, and Welcome and Voicemail messages and have our copywriters create and send a script over to you for approval. As soon as we get your go-ahead, we'll record the production in one of our studios, mix it and despatch your recordings to you! And if you need help uploading the final audio to your phone system, we'll help you with that too!
Not long at all - not with our industry leading turnaround times! Once we get to work on your new script using your copy information, we'll have your script sent to you in one business day. Once approved, we'll have your finished phone audio sent to you within two business days.
Not a problem! Just let us know when we chat and we can fast track your production for you!
We welcome you to have as little or as much involvement as you'd like. Our professional team of copywriters are experts at writing messages for the ear. They can wield their magic from bullet points you provide, company brochures or catalogues, newsletters, email campaigns or even just by looking at your website/Facebook. Just point us in the right direction and we'll do all the work for you.
Absolutely. We offer over 2,000 royalty-free music tracks for you to choose from. But don't worry if that seems overwhelming, we'll help find the perfect sound for your company by making suggestions. However, while our music is guaranteed to keep your callers from checking their watches, we do find that On Hold messages voiced by our professional Voice Talent offer fantastic marketing opportunities to a captive audience, you won't find anywhere else!
Yes you do. Our equipment is commercially designed to be constantly connected to your phone system and running 24 hours a day, 7 days a week, 365 days a year. A generic retail MP3 player or the like is not designed with the same capability and functionality.
We'll provide you with our digital, state-of-the-art On Hold equipment which will easily connect to your phone system, no matter what system you use. Our specially designed equipment will ensure that every waiting caller hears your On Hold Production. If you have a VOIP system and you're concerned about the format your system needs, have a chat with our helpful support team who'll work out the file format you need and help you upload the recordings hassle-free.
Don't worry. We have years and years of experience dealing with all types of phone systems. So no matter the shape or size of your system, we'll make your On Hold Production happen. Just contact us to get started.
Sure! If you haven't found a Voice Talent that suits the production or project you're looking for from our extensive online library, then have a chat with us today about your requirements. We'll work together to find an artist from our extended network that'll have you grinning ear to ear.
Just name the language and we can translate it! Once you've told us what language your current copy is in and the language you'd like to translate it into, we'll provide you with a quote for your project. And don't forget, we can also voice scripts in any language as well!
Yes we do. Just get in contact with us if you'd like to explore this service.
Absolutely! Professional quality, expertly produced audio is our speciality. Our creative teams provide audio for all types of projects. Have a chat with us today and let us know what kind of voice-over you're looking for.

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If you've got a creative flair, coupled with a sharp eye for detail, and looking for some fun work with fantastic people, then we want you on board! Send us an email or have a chat with us to see what positions are currently available.