Video Guides

Getting Started with Messages On Hold

Getting Started with Messages On Hold

What is Messages On Hold

What is Messages On Hold

Voice Branding

Voice Branding

Branded Welcome Messages

Branded Welcome Messages

Installing USB unit

Installing a USB Unit

Uploading On Hold Messages

Uploading On Hold Messages

Instructional Guides

How to upload new On Hold Messages

Time to change up those On Hold messages? Here’s that refresher course. Have a read and ensure you’re playing exactly what you want your callers to hear.

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How to install your USB unit

Maybe you don’t need instructions. But… just in case... here’s our easy-to-follow guide for installing your Messages On Hold USB Unit.

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Need some advice?

LIVE CHAT with us and we'll talk you through it.

Customer Service Training for your team

If your team interacts with customers over the phone, face to face or online you need to try Canity. A product of Messages On Hold, Canity provides Customer Service training videos in an easy to use platform.

As a thank you for being a Messages On Hold client you'll receive 20% off a Canity subscription.

Canity - Online Customer Service Training